Support
Answers to the most common questions — if yours isn't here, reach out below.
Why haven't my points arrived after completing an offer?
Rewards are confirmed by the offer network you completed the game through (Ayet Studios, AdGem, or Torox), not by GameCash directly. Confirmation can take anywhere from a few minutes to a few days depending on the offer's tracking type. If it's been longer than the offer's stated window, contact us with the game name and the date you completed it.
How long do withdrawals take?
From 2,500 points (€25) you can request a payout to PayPal or an Amazon or OTTO gift card. Each withdrawal is released 30 days after your request (a protection period against partner reversals) and then paid within a few business days.
Why was my account suspended?
Accounts are suspended for suspected fraud — duplicate accounts, VPN use to spoof location, or automated play. If you believe this was a mistake, contact us with your account email.
Can I use GameCash on iOS?
GameCash currently supports Android only. iOS support is on the roadmap.
How do I delete my account?
Email support@getgamecash.com from your registered address with the subject "Delete my account" — full details on the account deletion page. We delete your account and data within 30 days (records required by law are kept for the statutory period).
Still need help?
Email our support team and we'll get back to you, usually within 1–2 business days.
support@getgamecash.com